Transform Customer Relationships with Microsoft Dynamics 365 CRM

Empower your sales team to sell smarter, close faster. We provide Microsoft Dynamics CRM Implementation Services based on YOUR real sales process and not a generic template. We configure your pipelines, forecasting and AI-driven insights so that your reps spend less time on admin and more time selling. And we are there to provide complete Microsoft Dynamics CRM Consulting support at every stage.

• Tailored sales pipeline & opportunity management setup
• Configure AI-powered lead scoring and forecasting
• Integration with Outlook, Teams and LinkedIn Sales Navigator
• Real-time dashboards: rep performance, pipeline visibility

Provide personal, fast and consistent support across all channels. Our Microsoft Dynamics CRM Development Company creates service experiences that reduce resolution times and boost customer satisfaction by customizing case management and omnichannel routing to how your support team actually works.

• Case management across all channels (email, chat, phone, social)
• Knowledge base setup with AI-powered article suggestions
• SLA Tracking & Automated Escalation Workflows
• Custom Dashboards to monitor agent productivity & CSAT

Field service setup for real-world operations. Keep technicians on schedule. Keep customers informed. We add Microsoft Dynamics CRM Integration Services with mobile-first tooling for teams on the go, integrating scheduling, inventory and billing into a single, seamless workflow.

• Smart scheduling and resource optimization
• Technicians in the field mobile app configuration
• Work order and asset management configuration
• Integration with inventory, billing and IoT connected devices

Turn scattered customer data into one actionable profile. We are experts in Microsoft Dynamics CRM Consulting, and we help you unify data from every touchpoint, starting with the data foundation and then layering in the analytics that actually drive smarter decisions.

• Data source creation of unified customer profile
• Creating behavioral and predictive analytics
• Segmentation for personalized marketing and service 
• Integration with Dataverse and existing data stores

Run campaigns that reach the right customer at the right time. We customize journey automation, segmentation and analytics to your brand’s workflow, helping marketing and sales finally work off the same data and closing the gap between leads and revenue.

• Multi-channel customer journey design & automation
• Sales Oriented Lead Scoring and Nurturing Workflows
• Event Management and Webinar Tracking Configuration
• Campaign performance dashboards, ROI reports

Connect all your apps, workflows and data sources through a single secure data layer. Our Microsoft Dynamics CRM Integration Services are the solid foundation to your Dynamics 365 ecosystem. Dataverse is the reliable backbone, and we handle the architecture so your apps, automations, and reports all pull from one source of truth.

• Design and setup of secure and scalable data model
• Power Apps, Power Automate, and Power BI integration
• Data migration from old CRM or ERP systems
• Role-based security and governance settings

Simplify order fulfilment across all channels from one control tower. We leverage the expertise of Microsoft Dynamics CRM Development Company to establish demand-driven order orchestration that reduces fulfilment errors and provides teams with immediate visibility into order status.

• Multi-Channel Order Orchestration Configuration
• Real-time inventory & fulfillment visibility
• Business rules for automated order routing
• Integration with existing ERP and logistics systems

Create smooth, consistent shopping experiences across online and in-store channels. Our Microsoft Dynamics CRM Support Services keep your commerce platform running smoothly well beyond go-live, configuring Commerce to work in step with your sales, marketing and fulfilment systems, not as a separate silo.

• Unified commerce setup – online, in-store and call center
• Pricing and product catalog configuration
• POS and payment gateway integration 
• Management of loyalty program and promotion