Microsoft Dynamics 365 Commerce

Use Microsoft Dynamics 365 Commerce to deliver connected omnichannel retail experiences by integrating eCommerce, POS, customer engagement, inventory, pricing, promotions, order fulfillment and retail operations.

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350+

Projects Delivered

98%

Client Satisfaction

10+

Years Experience

What Is Microsoft Dynamics 365 Commerce?

Microsoft Dynamics 365 Commerce is a retail and eCommerce solution available in the cloud which links up physical stores, online storefronts, call centres and the back-office operations via a single commerce platform. With centralized data and connected operations, businesses can improve retail efficiency, personalize customer experiences, and make faster, data-driven decisions.

Connect physical stores, websites, marketplaces, and customer touchpoints seamlessly.
Manage in-store sales, payments, returns, customer data, and POS operations.
Create engaging online shopping experiences for B2C and B2B customers.
Manage product catalogs, pricing, discounts, promotions, and offers efficiently.
Gain real-time inventory visibility across stores, warehouses, and online channels.
Manage orders, fulfillment, shipping, returns, and deliveries across channels.

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What Is Microsoft Dynamics 365 Commerce?

Microsoft Dynamics 365 Commerce Services

Use DynovateTech's consulting, implementation, customization and integration services for Microsoft Dynamics 365 Commerce to turn your disjointed retail operations into a connected commerce ecosystem. We tailor Dynamics 365 Commerce to match your customer journeys, store operations and digital commerce strategy.

Microsoft Dynamics 365 Commerce consulting
Dynamics 365 Commerce implementation
Commerce POS and Store Commerce configuration
eCommerce and B2B commerce implementation
Omnichannel integration and customization
Dynamics 365 Commerce support and optimization

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Dynamics 365 Commerce Consulting

To create a practical Microsoft Dynamics 365 Commerce roadmap, you should analyze your retail model, sales channels, customer journeys, product structure, pricing, and fulfillment requirements.

Dynamics 365 Commerce Implementation

Set up the Commerce channels, products, catalogs, pricing, promotions, POS, customers, inventory and order processes in accordance with your retail operating model.

POS & Store Commerce Services

Set up the transaction, customer engagement, assisted selling, returns, inventory and store operations features of Microsoft Dynamics 365 Commerce POS and Store Commerce.

eCommerce & B2B Commerce

Create connected digital commerce experiences for use in B2C, B2B, and wholesale situations by making use of product catalogs, offering customer-specific pricing, enabling online ordering, and incorporating integrated fulfillment.

Commerce Integration & Customization

You can connect Dynamics 365 Commerce with your ERP, CRM, payment systems, marketplace, logistics, eCommerce, and third-party systems and at the same time extend the functionality in the areas of your business that require it.

Commerce Support & Optimization

Make sure that your Microsoft Dynamics 365 Commerce environment stays in line with changing retail needs by carrying out troubleshooting, applying configuration updates, making enhancements, improving performance, and receiving continued support.

Manage the Complete Project Lifecycle With Dynamics 365

Microsoft Dynamics 365 Project Operations links together sales, resourcing, project management, and finance in order that organizations based on projects may manage their work from the stage of opportunity and estimation right through to execution, invoicing, and financial analysis.

500+

PROJECTS DELIVERED

98%

CLIENT SATISFACTION

130+

TEAM MEMBERS

10+

YEARS IN BUSINESS

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Connected Commerce Operations Across Every Retail Channel

Microsoft Dynamics 365 Commerce combines digital commerce, physical stores, call centres, customers, products, pricing, and inventory with fulfilment in order to achieve consistent retail operations across all channels.

Omnichannel Retail Management

Link together physical stores, eCommerce, call centres and all other retail touchpoints using a single Dynamics 365 Commerce environment

Point of Sale & Store Operations

You can manage all POS operations such as in-store transactions, customer engagement, assisted selling, order processing, and inventory activities through Commerce.

Digital Commerce

Build digital storefronts for direct-to-consumer and business-to-business commerce by providing product discovery features, content, search functionality, shopping carts, the checkout process, and customer account experiences.

Pricing & Promotions

You can manage pricing that is specific to each channel, discounts, loyalty pricing, quantity discounts, mix-and-match offers, discounts based on thresholds and all other promotion scenarios.

Inventory & Order Fulfillment

Link the visibility of inventory across different channels with order management and fulfilment procedures in order to enable options like buying online and picking up in store.

Customer Loyalty & Personalization

Create shopping experiences that are more relevant across all retail channels by using information such as customer profiles, purchase history, loyalty data, and other connected customer data.

Build a Unified Retail Experience with Dynamics 365 Commerce

Customers should have the flexibility to discover, buy, collect and return products through various channels, while retail teams should be given connected data and operational visibility.

Discuss Your Commerce Requirements

Why Transform Retail with Microsoft Dynamics 365 Commerce?

Customers today expect the same experience when using websites, mobile devices, physical stores, and customer service channels. Dynamics 365 Commerce links the experiences with the back-office retail operations, products, pricing, inventory, and fulfilment.

Unified Omnichannel Experience

Make it possible for customers to interact with your brand in a more consistent way whether they access your business online, in-store, or by telephone.

Connected POS Operations

You can use the Dynamics 365 Commerce POS and Store Commerce features to handle transactions, returns, inventory activities, assisted selling and customer engagement.

Integrated eCommerce

Build digital storefronts that link together product information, customer accounts, inventory, pricing, promotions and order processing with the wider Commerce operations.

Flexible B2B Commerce

Offer customer-specific catalogs, pricing, ordering facilities, and self-service buying options for use in B2B and wholesale situations.

Smarter Pricing & Promotions

Ensure that pricing and discount rules are centralised across all commerce channels, while at the same time supporting various promotion types such as quantity, threshold, loyalty and mix-and-match discounts.

Cross-Channel Inventory Visibility

Integrate inventory data from the retail and digital channels in order to support decisions regarding customer availability, fulfilment, and more coordinated inventory operations.

Distributed Order Management

Ensure that the process of fulfilling orders is coordinated among all available locations and sales channels in order to enable efficient routing of orders and to handle situations such as buying online and then picking up the item at the store.

Scalable Headless Commerce Architecture

The headless commerce engine used by Dynamics 365 Commerce enables both physical and digital commerce experiences and includes integration points for partner and channel solutions.

AI in Microsoft Dynamics 365 Commerce

Microsoft is still expanding its AI and Copilot features within Dynamics 365 Commerce in order to support merchandising, customer insights, content creation, store operations and intelligent commerce workflows.

Copilot for Commerce Insights

Use the capabilities based on Copilot to bring to light relevant insights about customers and stores that will help retail teams to understand operational and customer information.

AI-Assisted Merchandising

Provide merchandising teams with insights and tools that are powered by AI in order to assist them with managing products, catalogs, and digital commerce experiences.

AI-Powered Product Content

You can use the Copilot features that are provided by the Commerce site builder to help with enriching the product detail pages and for creating digital commerce content.

Intelligent Customer Experiences

Bring together customer data, commerce information, and AI features to help create more useful customer interactions and personalized retail experiences.

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Tools and Technologies

A structured, data-driven approach to ensure seamless transition and immediate valuerealization.

Commerce & Retail Management

Dynamics 365 Commerce
Retail POS
Store Commerce
Commerce Headquarters

E-commerce & Omnichannel

Commerce Online Store
Omnichannel Retail
Product Catalog Management
Customer Engagement

Payments & Order Management

Payment Connector Integration
Order Management
Order Fulfillment
Returns Management

Development & Customization

TypeScript
React
HTML & CSS
Commerce SDK

Integration & Automation

Microsoft Dataverse
OData & REST APIs
Power Automate
Azure Service Bus

Analytics & Cloud

Microsoft Power BI
Microsoft Azure
Azure DevOps
SQL Server

Why Choose DynovateTech?

DynovateTech assists retailers in linking technology with actual commerce processes rather than viewing Dynamics 365 Commerce as just a software deployment. The approach we are taking centres on customer experience, operational efficiency, integration, scalability and the long-term optimisation of Commerce.

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Retail-Focused Solution Design

Before designing your Dynamics 365 Commerce solution, we will map out your store, eCommerce, B2B, call centre and fulfilment processes.

End-to-End Commerce Expertise

We handle all the key stages of your Commerce journey, including consulting and implementation, POS, eCommerce, integration, customization and support after go-live.

Omnichannel Process Alignment

We assist in aligning your products, customers, pricing, promotions, inventory, and orders across both your physical and digital commerce channels.

Integration-Ready Architecture

We create integrations between Dynamics 365 Commerce and your current ERP, CRM, payment gateways, eCommerce platforms, logistics systems and other applications.

Practical Customization

We focus on the standard functionality of Dynamics 365 Commerce and add extensions or customizations only when they offer clear business value.

Continuous Commerce Optimization

We will enhance your ever-changing retail environment by providing troubleshooting, making configuration improvements, meeting new channel requirements, and carrying out continuous optimization.

Ready to Transform Retail with Microsoft Dynamics 365 Commerce?

Create omnichannel experiences that are connected, simplify retail operations and integrate your stores, eCommerce, customers, inventory, and fulfilment processes using DynovateTech.

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Microsoft Dynamics 365 Commerce Implementation

A Dynamics 365 Commerce implementation that is successful doesn't just involve setting up the POS or opening an online store; it also requires coordinating retail processes, channels, products, pricing, customer data, inventory, orders and integrations. DynovateTech adopts a systematic method of implementation that is based on your retail operating model and customer journey.

Retail Business Assessment

We look at your current stores, your eCommerce operations, your B2B processes, your POS workflows, your customer journeys, your pricing, your promotions, and your inventory and fulfilment requirements.

Commerce Solution Design

We set out the architecture of Dynamics 365 Commerce, its channel structure, organisation hierarchy, product model, pricing strategy, the integrations, the security measures, and the Commerce capabilities that are required.

Configuration & Customization

We set up the online, retail and call centre channels together with the products, catalogs, POS, Store Commerce, pricing, discounts, loyalty and all other necessary Commerce features.

Data Migration & Integration

While integrating Dynamics 365 Commerce with your existing business systems, we prepare and migrate the relevant product, customer, pricing, inventory and other necessary data.

Testing & User Training

We examine commerce journeys across all channels, such as POS transactions, online ordering, pricing, promotions, payments, inventory, fulfilment and returns, in order to prepare users for their day-to-day operations.

Go-Live & Commerce Support

We provide support for the deployment, go-live activities, issue resolution and post-implementation optimisation in order that your teams may operate and evolve the Dynamics 365 Commerce environment.

Frequently Asked Questions

Everything you need to know about Dynamics 365 ERP implementation with DynovateTech.

Microsoft Dynamics 365 Commerce is an omnichannel retail solution which links up physical stores, digital commerce, call centres and the back-office operations. The system provides support for POS, eCommerce, B2B commerce, merchandising, customer engagement, inventory visibility and order fulfilment.

Dynamics 365 Commerce is supported by retail, call centre and online channels; the retail channels can involve store POS terminals and staff, while the online channels provide support for eCommerce storefronts.

Yes, Dynamics 365 Commerce has the facilities for digital commerce that allow you to create and manage online storefront experiences, such as product pages, shopping carts, the checkout process, customer accounts and digital content.

Yes, Commerce does include POS facilities for retail transactions and for store operations; store commerce is able to support a variety of activities such as cash and carry transactions, customer engagement, assisted selling, clienteling, order processing, fulfilment and inventory management.

Yes, Microsoft Dynamics 365 Commerce is capable of handling B2B and wholesale commerce situations, such as customer-specific catalogs and trade agreement pricing.

Certainly. Commerce offers capabilities for pricing and discount management, such as price groups, trade agreements, quantity discounts, threshold discounts, mix-and-match discounts, loyalty-based pricing and other promotion scenarios.

Yes, omnichannel order and fulfilment scenarios are supported by Dynamics 365 Commerce, including buy-online-pick-up-in-store options in which orders can be transferred between the online and store channels.

Yes, the Commerce architecture includes integration points for Dynamics 365 applications and partner solutions, enabling businesses to connect Commerce with wider enterprise and third-party systems.

Correct. Microsoft is carrying out an expansion of its AI and Copilot features in the area of Commerce, covering customer insights, store insights, merchandising and product content experiences.

DynovateTech offers consulting, implementation, POS and Store Commerce, eCommerce, B2B commerce, integrations, customization, data migration, testing, deployment and continuous support for Dynamics 365 Commerce.

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What Our Clients Are Saying

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Rajesh Mehta

India

We were struggling to manage our sales pipeline and customer data across multiple spreadsheets. DynovateTech implemented Microsoft Dynamics 365 CRM for us and it completely changed how our team operates. Everything is centralized now follow-ups, deal tracking, customer history. Our sales team closed 30% more deals in the first quarter after go-live.

Sarah O'Brien

United Kingdom

Our finance and inventory processes were a mess before we approached DynovateTech for a Microsoft Business Central implementation. The team took time to understand our operations before building anything. The rollout was smooth, the training was thorough, and today our monthly closing process takes half the time it used to. Genuinely impressed.

Ahmed Al Farsi

UAE

We wanted to automate our approval workflows and connect our HR, finance, and operations systems without building complex custom code. DynovateTech built everything on Power Automate and Power Apps. What used to take our team days now happens in hours automatically. The ROI was visible within the first two months.

Linda Hoffman

USA

DynovateTech built us a custom Copilot using Copilot Studio that now handles a large portion of our customer queries without any human involvement. Response times dropped dramatically and our support team can finally focus on complex cases. The team was knowledgeable, patient, and delivered exactly what they promised.

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Ghana

We implemented Power BI with AI-driven insights through DynovateTech and it transformed how our leadership team makes decisions. Instead of waiting for weekly reports, we now have live dashboards that flag issues before they become problems. The implementation was clean, the team was responsive, and the results speak for themselves.

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